strategy

Performance and ROI evaluation

It’s vital that you achieve a clear return on any marketing activities and loyalty investments. That’s why we’ll help you set and measure key performance indicators for your customer relationship programme or loyalty marketing initiatives.

Maximum impact

We’ll create customised business models at the beginning of any activity. These will help you define the key variables that will affect the profitability of any marketing initiative or loyalty programme.

Using our extensive financial and operational modelling expertise, we’ll then help you use these parameters to budget, plan, and track and measure its success. We’ll also show you how you can turn insights into concrete feedback that will help improve your performance and drive overall ROI.

ICLP has significant experience in conducting customer segment based modelling. We’re well versed in aligning this to the tiers of a loyalty programme, the associated rewards and other mechanics.

The end result? Effective marketing and customer engagement strategies with maximum commercial impact.

Our clients

Asia Miles

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Harrods

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